Shipping policy

Shipping Policy

At flare, each piece is handmade in Britain and carefully packed before dispatch.

1. Processing Times

All items are made, checked, and packed before being sent.

Estimated processing times are shown at checkout or on the product page. Processing times may vary during busy periods, holidays, or when an item is made to order.

If there is a significant delay with your order, we will contact you as soon as possible.

2. UK Shipping

UK orders are shipped using a tracked courier or postal service where possible.

Estimated delivery times are usually 2–5 working days after dispatch, depending on the service used.

Delivery times are estimates only and are not guaranteed.

3. International Shipping

We may offer international shipping on selected products.

International delivery times vary depending on the destination country, courier, customs checks, and local postal services.

Customers are responsible for any customs duties, import taxes, handling fees, or local charges that may apply in their country.

flare is not responsible for delays caused by customs or import processing.

4. Delivery Address

Please make sure your delivery address is correct before placing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details.

If an order is returned to us because of an incorrect address, failed delivery, or non-collection, the customer may be responsible for the cost of re-delivery.

5. Damaged Items

Each order is carefully packed to protect the item during delivery.

If your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of:

• the item  
• the packaging  
• the shipping label  

We will review the issue and arrange a suitable resolution, which may include a replacement or refund.

6. Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us and we will investigate with the courier.

Please allow a reasonable amount of time for courier delays, especially during busy periods, severe weather, postal disruption, or customs processing.

7. Failed Delivery or Non-Collection

If a parcel cannot be delivered or is not collected from a pickup point, it may be returned to us.

If this happens, we can arrange re-delivery once the customer has paid any additional postage costs.

8. Contact

For shipping questions, please contact us through the contact details provided on our website.

flare  
www.flarestudio.uk