These terms apply to orders placed on flarestudio.uk on or after 7 November 2026. Please read them before you order. If you buy through our Etsy or eBay shops, that platform's terms also apply.

1. Who we are

flarestudio.uk is run by Flare Studio UK, a design studio that hand-casts plaster ceiling roses, wall lights, overdoors and switch surrounds in Shrewsbury, England. In these terms, "we", "us" and "our" mean Flare Studio UK, and "you" means the person buying from us.

Flare Studio UK, 28 Alms Court, Meole Brace, Shrewsbury SY3 9JB, United Kingdom
Email: joseph@flarestudio.uk · WhatsApp or phone: +44 7522 325040 (Monday to Friday, 9am to 5pm)

2. Our pieces

Every piece is cast by hand, so small pinholes and slight variations in surface, shape, size and colour are part of its character. We describe these on each product page, and they are not faults.

Photos show the design, scale and finish as accurately as we can. Colours can look slightly different on screen, in different light or against your wall.

Most pieces are made to be painted. Painting, drilling, cutting, wiring or fixing a piece is your choice. It can affect a change-of-mind refund (see our returns, cancellations and refunds policy), but it never affects your rights if a piece was faulty when it arrived.

3. Ordering and our contract with you

When you place an order, we email to confirm we've received it. Our contract with you starts when we email to confirm your order has been dispatched, or when we confirm in writing that we've accepted it, whichever comes first.

We may decline an order, for example if a piece can't be made, the price was clearly shown in error, or we can't deliver to your address. If we decline after taking payment, we refund you in full.

If you ask for a piece made to your own specification (an unlisted size or shape, a colour matched to your sample, a changed design or personalisation), we'll confirm the details and price in writing before we make it, and tell you that it can't be cancelled for a change of mind.

4. Prices and payment

Prices are in pounds sterling and include any VAT that applies. Delivery charges are shown at checkout. Payment is taken when you order.

If a price is clearly wrong, we'll contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.

5. Making and delivery

Pieces are cast to order. The dispatch time is shown on each product page, and delivery estimates are shown at checkout. If we expect a significant delay, we'll tell you and you can cancel for a full refund.

A piece is our responsibility until it is delivered to you or to someone you nominate. Please check your address before ordering. Full details are in our shipping policy.

For orders delivered outside the UK, customs duties and import taxes are paid by you unless we state otherwise at checkout.

6. Your right to cancel

If you buy as a consumer, you can cancel within 14 days of delivery for any reason, then send the piece back within a further 14 days. You pay return postage for a change-of-mind return, and we refund within 14 days of receiving the piece or your proof of postage, whichever is earlier. We may reduce a refund by any loss in value caused by handling the piece more than was needed to check it.

Pieces made to your own specification or personalised can't be cancelled for a change of mind. Everything else, including any design, finish or colour from our catalogue, can.

The full terms, including a model cancellation form, are in our returns, cancellations and refunds policy, which forms part of these terms. There's also a step-by-step returns guide.

7. If something is wrong with your piece

Every piece must be as described, fit for purpose and of satisfactory quality. If it isn't, the Consumer Rights Act 2015 gives you the right to:

• reject it for a full refund within 30 days of delivery;
• ask for a repair or replacement; and
• if that isn't possible or doesn't put things right, ask for a price reduction or a refund.

Please tell us as soon as you can, ideally within 48 hours of delivery, with photos. Reporting later doesn't affect your rights. We cover the reasonable cost of returning a faulty or incorrect piece. Nothing in these terms affects your legal rights.

8. Fitting and safety

Choose fixings that suit both the piece and your wall or ceiling. Battery wall lights need no wiring. Mains wall lights and any light hung from a ceiling rose must be installed by a qualified electrician, and a ceiling rose is decorative: the light fitting must be supported by the ceiling structure, not the plaster. Our fitting and painting guide explains how.

9. Our responsibility to you

If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result. We aren't responsible for loss that wasn't foreseeable when the contract was made, or for loss to a business.

We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your rights under the Consumer Rights Act 2015.

We aren't responsible for damage caused by fitting that doesn't follow our guidance or the work of a qualified electrician, by misuse, or by changes made to a piece after delivery.

10. Trade and business buyers

If you buy for a business, including through a trade account, the consumer cancellation rights in section 6 don't apply. Your trade terms apply instead, together with any rights the law gives business buyers.

11. Our designs and content

Our designs, photographs, illustrations, text and branding belong to Flare Studio UK unless we say otherwise. Please don't copy, reproduce or use them commercially without our written permission. You're welcome to share links to our pages.

12. Using this website

Please don't use the website for anything unlawful or harmful, or try to interfere with how it works. We try to keep information accurate and up to date, and we'll correct any errors as soon as we find them.

13. Your personal information

We use your personal information as set out in our privacy policy.

14. Disputes and the law that applies

If you're unhappy, please contact us first and we'll do our best to put things right. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the place you live.

15. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown when you placed it.