Made to order, packed to survive.
Free UK delivery on every order. Dispatch times are shown on each piece.
Cast, checked, packed, sent
Every piece is packed to survive a courier. Plaster is unforgiving of a bad journey, so the packing is deliberately over-specified.
Making and dispatch
Pieces are cast to order in small editions rather than held in volume. Estimated processing time is shown on each product page and at checkout, and may be longer during busy periods or where a piece is adapted to your specification.
UK delivery
Free on every order, sent on a tracked service where possible, and usually 2 to 5 working days after dispatch. Delivery times are estimates rather than guarantees.
International delivery
Battery versions and cover-only versions ship internationally. Mains versions are supplied to UK specification. Customs duties, import taxes and local handling charges are payable by the customer unless stated otherwise at checkout.
Delivery questions
My piece arrived damaged. What now?
Tell us within 7 days of delivery with clear photographs of the piece, the packaging and the shipping label. Damage in transit is our responsibility. We will replace the piece or refund it in full, and you do not pay to return it.
My parcel seems lost or delayed.
Message the studio and we will raise it with the courier. Please allow reasonable time for delays during busy periods, severe weather or customs processing before we can treat a parcel as lost.
I gave the wrong delivery address.
Tell us immediately and we will change it if the parcel has not gone. Once dispatched, an order returned to us because of an incorrect address, or because it was not collected, can be re-sent once the additional postage is covered.
Will I pay customs charges?
On international orders, yes, unless stated otherwise at checkout. Duties, import taxes and local handling charges are set by the destination country and are not included in the price.
Can I return something I have changed my mind about?
Yes. You have 14 days from delivery to tell us, and a further 14 days to send it back. Return postage on a change-of-mind return is yours. Full terms are in the Returns and Refunds Policy.
Message the studio
WhatsApp reaches the studio directly and is the quickest way to chase a parcel.
Monday to Friday, 9am to 5pm UK. Weekend messages are answered the next working day.
Have your order number to hand and the studio can check where a parcel is.
Interior designers needing delivery staged to a programme: trade enquiries.