Ask us anything.

Every piece is cast by hand in Shrewsbury in fibreglass reinforced composite plaster, and supplied unpainted.

Yes. Pieces are cast to order in small batches, so the dispatch time is shown on each product page.

Each piece is handmade, so small variations in texture, finish and shape are part of its character. Colours can look slightly different depending on your screen and lighting.

Choose a battery LED with remote, which needs no wiring at all, or a mains E14 version for an existing wall point. Mains lights must be installed by a qualified electrician.

Battery and cover-only versions ship internationally. Mains versions are supplied to UK specification.

Wall lights hang from a single screw. Use a screw and wall plug suited to your wall, and follow the printed instructions for your design.

Ceiling roses have either a solid centre or a 50 mm opening, and can be drilled to suit your own light fitting. Measure your fitting before ordering.

They fix with grab adhesive, with mechanical fixings where needed. Fill the edge and sand flush for a seamless finish. See our step-by-step guide on the Fitting & painting page.

Yes. Pieces arrive as natural cast plaster. Seal bare plaster first, then apply two thin coats of emulsion. Match your wall for a subtle detail, or contrast it to pick out the form.

Of course. Natural cast plaster looks lovely left raw for contrast. The choice is yours.

Delivery to the UK, EU and USA is free. Delivery to other supported destinations is £35 per order.

Pieces are made to order, so check the dispatch time on the product page. UK delivery is usually 2–5 working days after dispatch.

For deliveries outside the UK, customs duties and import taxes are paid by the customer unless stated otherwise at checkout.

Yes. You can cancel within 14 days of delivery for any reason. Just tell us clearly, with your order number; no approval or returns number is needed. Then send it back within 14 more days. You pay return postage, and we refund within 14 days of receiving it, or of your proof of postage if sooner. Please pack it as carefully as it arrived: if a piece has been painted, fixed, cut or damaged, we may deduct the loss in value, and we'll always show you why. Full policy

Tell us as soon as you can, ideally within 48 hours, with photos of the item, the packaging and the label. Reporting quickly helps us claim from the courier, but telling us later doesn't affect your rights. We'll replace, repair or refund, and cover the reasonable cost of any return.

Pieces made to your own specification (an unlisted size or shape, a colour matched to your sample, a changed design or personalisation) can't be cancelled for a change of mind. We'll tell you in writing before you order. Our listed designs, finishes, the 50 mm opening and sets aren't bespoke, so you can cancel those as normal. Custom pieces are still covered if they're faulty or not as agreed.

Yes. Interior designers, architects, stylists and trade professionals can apply for trade terms, including matched pairs, sets and bespoke sizes for certain designs. Apply on our Trade page.